Administrator: Client Reporting (Talent Pooling)

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Date: 16 Apr 2024

Location: GT, ZA

Company: Liberty Group Limited

Stanlib's success is driven by the success of its people.  We aim to keep our staff engaged in the right role at the right time. Talent mobility is key to our competitive edge.  

Purpose

To deliver client reporting administrative support services through the execution of predefined objectives as per agreed standard operating procedures (SOPs).

Minimum Experience

1 - 2 years experience in a similar environment

Minimum Qualifications

Bachelor`s Degrees and Advanced Diplomas [NQF Level 07] in Office Administration

Additional Minimum Qualifications

Outputs

Process

  • Contribute to the provision of a comprehensive admin. service through the correct interpretation and application of procedures to optimise delivery.
  • Utilise a variety of software packages to produce correspondence and documents and maintain associated records, spreadsheets and databases.
  • Generate a variety of documents and where necessary produce reports according to set standards and prescribed guidelines.
  • Support financial transactions by providing administrative support services in line with set standards.
  • Accountable for own work quality, standards and outputs related to policies, procedures and defined processes.
  • Proactively identify problems, apply known solutions and escalate more difficult problems.
  • Plan for task execution and adjust priorities against an established plan.
  • Perform a daily review of cash reconciliations and resolve all breaks for segregated funds.
  • Send daily reporting to Distribution Team in order to achieve deliverables against agreed deadlines and manage the expectations of the client.
  • Attend to emails and investigate queries from internal and external clients
  • Maintain / update client list.
  • Review and verify data on the monthly Statement M’s and month end reports to be sent to clients by the Distribution Team.
  • Ensure completion of quarterly SARB reporting.
  • Verify quarterly reporting for client and send to Distribution Team.
  • Ensure accurate and complete data set is in data warehouse.
  • Ensure accurate and timely completion of NAMFISA regulatory quarterly reporting.
  • Where required, assist in testing and implementation of projects and client take-on.
  • Regular review and update of process documentations

Customer

  • Resolve client queries and escalate problematic queries to the correct level to ensure prompt and effective resolution, enhancing the client experience.
  • Executes activities to ensure customer service delivery that meets or exceeds customer expectations aligned to Treating the Customer Fairly (TCF) principles.

Finance

  • Adhere to specified standards, policies and procedures to prevent potential losses/wastage.

Learning and Growth

  • Contribute positively to own area-specific knowledge improvement.

Governance

  • Comply to set governance and compliance procedures and processes related to an area of work and continuously identify, rectify and escalate risks where necessary.

Competencies

Liberty Values

    Technical Competencies

    • Financial Management (Basic)
    • Financial Administration (Basic)
    • Product and/or Service Knowledge (Basic)
    • Product Related System Application (Basic)
    • Administrative skills (Fundamental) (Intermediate)
    • Query resolution (Basic)
    • Calculations (Basic)
    • Business Administration Skills (Basic)

    Behavioural Competencies

    • Customer Orientation (Basic)
    • Interpersonal Effectiveness (Basic)
    • Teamwork and Cooperation (Basic)
    • Communicating with Impact (Basic)

    Speak to your HR representative or visit our career site for opportunities within your area.


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