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Snr Specialist: IT Workflow and Configuration

Date: 02-Aug-2022

Location: Cape Town WC ZA, GT, ZA

Company: Liberty Group Limited

At Liberty, we employ more than 6 000 people across 7 businesses in 18 African countries. Every day, our employees grow their knowledge by working with diverse groups of people who specialise in a wide range of skills across insurance, asset management, investment and health products. We continually seek to engage, develop, recognise and reward the people who make our business great.

Business Unit

Group Investment Platform (GIP) is a technology and administration capability that supports financial advisers

(Both tied and independent) in servicing their client's investments in one place in a digital-first manner using best 

of breed global technologies to construct this platform and is the first investment provider in South Africa to do so. 

The first proposition built on this platform, targeted at independent financial advisers, is live and is known as INN8.  

Purpose

To assist the Workflow and Config manager in designing, developing and maturing the workflow component of the GIP’s administration system.

Key Responsibilities

  • To work with the proposition, operations, change and development teams to assist in solving business issues and designing business solutions by configuration or workflow design, to deliver superior customer experiences and a low ‘cost to serve’ operation.
  • Critically analyse and document stated customer requirements and act as a consultant in providing considered feedback based on knowledge of business and systems environments in order to deliver the best solution to meet the customer needs.
  • Provide input into, facilitate and manage (where required) Business Case development.
  • Provide proactive, on-going support to cross functional teams and team members in order to support a mature working environment, including assisting with production support and migration related tasks and issues when required.
  • Plan and Create workflow and configuration capabilities
  • To document business and system processes
  • To execute and manage the workflow and configuration capabilities
  • To adapt workflow and system configuration when new business requirements arise
  • Ensure any changes made drive operational efficiency and are well controlled and managed
  • To allow the business to track and report on workflow
  • To be the guardian of our system configuration and workflow solution

 

Experience

  • At least 5 years’ experience in a Financial Adviser firm, Financial Services Customer Service or an Investment Platform business.
  • Experience in delivering exceptional customer service.
  • Experience in solving complex problems for customers (internal or external).
  • Experience in building successful relationships and working collaboratively across departmental teams.
  • Experience at working in a fast paced, proactive and delivery focused environments.
  • Experience with a recognisable programming language – Java (preferable but not essential) - This is important for the mindset that having been a developer brings, more so than needing code.  The scripting language in workflow is relatively simple.

Additional Experience

  • Experience of calling web services – particularly SOAP
  • Experience of XPath/XML manipulation
  • Experience of Basic HTML
  • Experience of using a modelling tool/language Visio, UML, BPMN etc.
  • Experience of working with a Business Process Management/Workflow product
  • Demonstrable analysis, assessment and problem-solving skills and experience
  • Experience of facilitating business discovery workshops.
  • Understanding of Lean, SIPOC or similar analysis techniques
  • Experience of documenting processes using Business Process Modelling Notation (BPMN)
  • Experience in Bizagi tools (engine and modeller) or any experience on AWD, Global360, Appian or Pega
  • Experience with JSON and angular design.

Qualifications

  • Relevant Commerce degree in Finance, Economics, Statistics, Investment Management or Business Management.
  • Higher grade maths (or equivalent)
  • Relevant qualification in System or Business Analysis
  • Multilingual (Advantageous)
  • LEAN, Six Sigma or equivalent process engineering qualifications
  • ITIL service management (foundation level)

Liberty Values

    Liberty Group Limited is an equal opportunity, affirmative action employer. In compliance with the Employment Equity Act 55 of 1998 and the group's Transformation Strategy, preference will be given to suitable candidates from designated groups whose appointments will contribute towards the achievement of equitable demographic representation of our workforce profile and add to the diversity of the organisation.

     

    Vaccination Policy & Hybrid Working Model 

    We are evolving the way we work and will be launching a Hybrid working model, in line with this Liberty has implemented a Mandatory vaccination policy which is applicable to all employees, this is to further strengthen our commitment to the safety of all employees. Right of refusal to be vaccinated against COVID-19, either on constitutional and/or medical grounds, is taken into consideration and will be dealt with through an objection process. More information about our Hybrid working model and Mandatory vaccination policy will be discussed during the recruitment process for this position. 


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