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Administrator: IT Systems (Monitoring)

Date: 16-Jul-2022

Location: Johannesburg GAU ZA, GT, ZA

Company: Liberty Group Limited

At Liberty, we employ more than 6 000 people across 7 businesses in 18 African countries. Every day, our employees grow their knowledge by working with diverse groups of people who specialise in a wide range of skills across insurance, asset management, investment and health products. We continually seek to engage, develop, recognise and reward the people who make our business great.

Purpose

As an Administrator: IT systems your responsibility is to deliver IT systems support services through the execution of predefined objectives as per agreed standard operating procedures (SOPs).

Key Responsibilities

The vacancy entails a 24x7 shift structure onsite / remote.

  • Frist line support for the env around monitoring and batch processes.
  •  Monitoring of the various monitoring tools used by the Company and following the escalation process for the alerts.
  • Tools used are Dynatrace ,
  • Check_Mk and Sintrex
  • Daily job / batch processing to be monitored using tools such as Control-M, Mainframe
  • Ticketing system used for logging of incidents is Remedy

Minimum Experience

  • 2 - 3 years' experience in Monitoring.
  • 2 - 3 years experience in a similar enviroment.
  • Current tools used - Dynatrace , Check_Mk and sintrex or similar tools.
  • User will need to have the ability to use the monitoring tools to identify root cause of alerts and escalate.
  • Ability to transfer knowledge to team.
  • Ability to map out trend analysis of alerts and create good reporting for management.
  • Operations 24x7 experience is an advantage.
  • Experience in monitoring of dashboards and batches.
  • Following escalation processes working on a ticket system for logging of incident eg Remedy and Jira.
  • Ability to work shifts on a rotational basis. 
  • General IT Support with good communication skills.

Advantageous but not minimum experience:

  • Experience with Control-M , Remedy & Mainframe

Minimum Qualifications

  • A+ / N+ (IT Operations,  24x7 operation Support)
  • Diploma in Information Technology.
  • Skilled in Agile methodologyPreferred - SAFe for Teams (SFT)Preferred - AWS/ MS Azure Foundation

Liberty Group Limited is an equal opportunity, affirmative action employer. In compliance with the Employment Equity Act 55 of 1998 and the group's Transformation Strategy, preference will be given to suitable candidates from designated groups whose appointments will contribute towards the achievement of equitable demographic representation of our workforce profile and add to the diversity of the organisation.

 

Vaccination Policy & Hybrid Working Model 

We are evolving the way we work and will be launching a Hybrid working model, in line with this Liberty has implemented a Mandatory vaccination policy which is applicable to all employees, this is to further strengthen our commitment to the safety of all employees. Right of refusal to be vaccinated against COVID-19, either on constitutional and/or medical grounds, is taken into consideration and will be dealt with through an objection process. More information about our Hybrid working model and Mandatory vaccination policy will be discussed during the recruitment process for this position. 


Job Segment: System Administrator, Mainframe, Technology