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Business Analysis Manager

Date: 12-May-2022

Location: Johannesburg GAU ZA, GT, ZA

Company: Liberty Group Limited

At Liberty, we employ more than 6 000 people across 7 businesses in 18 African countries. Every day, our employees grow their knowledge by working with diverse groups of people who specialise in a wide range of skills across insurance, asset management, investment and health products. We continually seek to engage, develop, recognise and reward the people who make our business great.


The purpose of the role is to lead, manage and coach a team of analysts, including business analysts and systems analysts. The incumbent will drive continuous improvement of analysis standards and practices and lead accountability for analysis artefact reviews and drive the team to embrace GIP ways of working. The Head of Business analysis is proficient at interacting and partnering across multiple IT and business teams.

The role operates in a matrix management regime that sees the allocation of resources done by the PMO and the oversight and management of the team done by the Head of Business Analysis. 

Minimum Qualifications

Bachelor`s Degrees and Advanced Diplomas [NQF Level 07] in Generic Management

Additional Minimum Qualifications

  • Relevant Commerce degree in Finance, Economics, Statistics, Investment Management or Business Management
  • Business Analysis certification/qualification
  • Leadership Qualification

Minimum Experience

  • 3-5 years' experience in a similar environment, of which 1-2 years at junior management level
  • At least 8 years’ business analysis experience in the Financial Services Industry within finance projects environment, preferably in a Linked Investment Service Provider or Asset Management environment
  • Experience in Agile projects
  • Business process definition experience, to ensure optimal business performance
  • Operating Model analysis and design experience e.g., using UML or BPM
  • Experience in working with a third-party platform vendor
  • Experience in solving complex problems for customers (internal or external).
  • Experience in building successful relationships and working collaboratively across departmental teams.

Additional Minimum Experience

  • Experience at working in a fast paced, proactive and delivery focused environments.
  • Experience in analysing large data sets across different systems and identifying key attributes that can be used to derive logic from e.g., matching transactions.
  • Experience with financial business requirements e.g., general ledger or payment systems would be an advantage
  • Experience of user experience or online webpage requirements would be an advantage
  • Computer Literacy (MS Word, MS Excel, MS Outlook, MS Visio), with MS Excel at least at intermediate level.
  • JIRA and Confluence experience
  • Excellent verbal and written communication skills

Key Responsibilities

Build, lead, manage and mentor a team of Analysts

  • Build and lead a team of highly skilled Analysts.
  • Assist with the establishment of team structure and roles and on-boarding Analysts and ensuring adequate resource and talent allocation.
  • Ensuring the development, management, and regular review of meaningful individual KPI’s and development plans that are clearly aligned to strategic objectives and focused to develop the individual.
  • Mentor and coach Analysts, helping them grow in expertise and experience new areas.
  • Identify skills gaps and training needs and manage the development of Analysts.
  • Assist with the recruitment for all Analyst roles required.
  • Onboarding of new employees.
  • Conduct performance reviews.

Additional Key Responsibilities

Drive the growth of the BA Capability to capture and share best-practice analysis knowledge

  • Defines, maintains, and continuously improves upon the analyst frameworks, standards, processes, and its systems
  • Ensure clarity in requirements for all stakeholders.
  • Ensure quality standards are maintained within the practice.
  • Drive the growth of the BA capability to capture and share best-practice analysis knowledge.
  • Define and continuously improve analysis practices and standards required to enable an agile enterprise.
  • Take overall accountability for the governance and quality of analysis work products.
  • Conduct peer and formal quality reviews of all business analysis work products and ceremonies delivered against business analysis standards and guidelines.

Additional Key Responsibilities Cont.

Drive the adherence to the Ways of working

  • Drive the team to embrace the GIP Programme Ways of Working.
  • Responsible for monitoring and managing the business analyst’s adherence to agreed WOW.
  • Standardize and ensure alignment to ways of working.
  • Take overall responsibility for the effective management of the analysis content on JIRA/Confluence.
  • Collaborate with other competency leads to ensure that cross discipline ways of work are cohesive.

Take overall accountability for the governance and quality of analysis work products

  • Serve as the primary analysis authority for all operational and project stakeholders.
  • Ensure the design of business processes will deliver the anticipated business outcomes.
  • Conduct peer and formal quality reviews of all business analysis work products delivered against business analysis standards and guidelines.
  • Establishing and maintaining effective relationships with stakeholders.


  • A deep understanding of investment and life products (to subject matter expert level) in order to talk about investments confidently.
  • An understanding of financial services regulation as it relates to investment platform providers.
  • An understanding of platform products and operations.
  • A good understanding of the IT architectural landscape and system integration
  • Understanding or experience creating systems for Financial Advisers.
  • A clear understanding of the competitive landscape for our platform.
  • A strong understanding of change management processes.
  • A broad enterprise-wide view of the end-to-end business and a relevant degree of appreciation for strategy, processes and capability, enabling technologies and governance.
  • A passion for continual growth and self-development.


  • Investigate process optimisation opportunities in the context of best practice and improved operational efficiency and provide specialist input.
  • Understand and apply existing best practice frameworks to assist in the implementation of identified subject matter processes and standards.
  • Analyse operational records, trends and costs related to estimated and realised revenues to project future revenues and expenses.
  • Identify, diagnose and recommend improvements and provide specialist advice and support; ensuring that solutions are appropriate and effective.
  • Analyse and develop recommendations from data and business analyses and formulate them into business plans.
  • Contribute to efforts related to the development of innovative business models to support the development of new business initiatives.
  • Ensure effective management and delivery of specialized projects in support of the business unit's operating model.
  • Define and manage a productivity management and reporting structure to enhance business performance.
  • Define and embed quality standards and metrics to be used for measuring and monitoring.
  • Accountable for maintaining quality, service and outputs related to a work area, ensuring compliance with set policy, procedures and standards.
  • Proactively identify operational problems, determine cause and effect, select and implement the best solution to solve problems based on previous experience and understanding of the context.
  • Plan for and organise multiple work activities for team execution by assigning priorities against the set framework in light of the specific situational context.


  • Provide sound consulting services and recommendations based on customer and client needs, current information and trends analyses.
  • Manages to ensure service excellence in support of Treating the Customer Fairly (TCF) principles to build positive relationships and creates opportunities for exceptional service delivery.


  • Compile a budget aligned to the operational or area specific delivery of plans; monitor and report on variances and make sure that planned objectives are reported, escalating any deviations.

Learning and Growth

  • Schedule, allocate and effectively manage human resources within own area of responsibility in line with specified and specific constraints or parameters.


  • Implement and utilise risk, governance and compliance policies and processes effectively, to identify and manage risk exposure.

Liberty Values

  • Act with humanity
  • Imagine it's possible
  • Do what matters

Technical Competencies

  • Building a business case (Intermediate)
  • Risk Awareness (Intermediate)
  • Conflict Resolution (Intermediate)
  • Business Interaction (Intermediate)
  • Strategic Planning (Intermediate)
  • Functional Policies and Procedures (Intermediate)
  • Business Acumen (Proficient)
  • Budgeting and Expenditure Control (Intermediate)

Behavioural Competencies

  • Creative and Innovative Thinking (Proficient)
  • Strategic Thinking (Intermediate)
  • Analytical Thinking (Proficient)
  • People Management and Empowerment (Intermediate)
  • Interpersonal Effectiveness (Intermediate)
  • Problem Solving and Analysis (Intermediate)
  • Strategic Insight and Capability (Intermediate)
  • Teamwork and Cooperation (Intermediate)
  • Judgment and decision making (Intermediate)
  • Communicating with Impact (Intermediate)
  • Relationship Management and Networking (Proficient)
  • Customer Orientation (Intermediate)

Liberty Group Limited is an equal opportunity, affirmative action employer. In compliance with the Employment Equity Act 55 of 1998 and the group's Transformation Strategy, preference will be given to suitable candidates from designated groups whose appointments will contribute towards the achievement of equitable demographic representation of our workforce profile and add to the diversity of the organisation.

Vaccination Policy & Hybrid Working Model 

We are evolving the way we work and will be launching a Hybrid working model, in line with this Liberty has implemented a Mandatory vaccination policy which is applicable to all employees, this is to further strengthen our commitment to the safety of all employees. Right of refusal to be vaccinated against COVID-19, either on constitutional and/or medical grounds, is taken into consideration and will be dealt with through an objection process. More information about our Hybrid working model and Mandatory vaccination policy will be discussed during the recruitment process for this position.

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