Manager: Operations
Date: 22 Apr 2024
Location: Johannesburg GAU ZA, GT, ZA
Company: Liberty Group Limited
At Liberty, we employ more than 6 000 people across 7 businesses in 18 African countries. Every day, our employees grow their knowledge by working with diverse groups of people who specialise in a wide range of skills across insurance, asset management, investment and health products. We continually seek to engage, develop, recognise and reward the people who make our business great.
Purpose
The Investment Operations Manager is a key role within Liberty Corporate Benefits, responsible for managing the day-to-day operations of our investment portfolios. This position plays a crucial role in ensuring the efficient and compliant execution of investment transactions, managing assets, and providing support to the broader investment team. The role demands a deep understanding of investment operations, regulatory compliance, and strong leadership skills to oversee a team of specialists.
Minimum Experience
Minimum Qualifications
Additional Minimum Qualifications
Financial Diploma or Degree
Process
- Develop and implement approved business plans and initiatives in order to grow the business.
- Analyse operational records, trends and costs related to estimated and realised revenues to project future revenues and expenses.
- Monitor operations for accuracy and efficiency, provide feedback to team and serve as a point of escalation for challenging operational issues.
- Assist in the timeous identification and solving of operational problems for a team being managed.
- Develop and deliver technical design solutions according to agreed standards that address business requirements within an agreed timeframe.
- Accountable for maintaining quality, service and outputs related to a work area, ensuring compliance with set policy, procedures and standards.
- Proactively identify operational problems, determine cause and effect, select and implement the best solution to solve problems based on previous experience and understanding of the context.
- Plan for and organise multiple work activities for team execution by assigning priorities against the set framework in light of the specific situational context.
Customer
- Manages to ensure service excellence in support of Treating the Customer Fairly (TCF) principles to build positive relationships and creates opportunities for exceptional service delivery.
Finance
- Compile a budget aligned to the operational or area specific delivery of plans; monitor and report on variances and make sure that planned objectives are reported, escalating any deviations.
Learning and Growth
- Schedule, allocate and effectively manage human resources within own area of responsibility in line with specified and specific constraints or parameters.
Governance
- Implement and utilise risk, governance and compliance policies and processes effectively, to identify and manage risk exposure.
Competencies
Liberty Values
Technical Competencies
- Product Related System Application (Intermediate)
- Operations Risk Management (Intermediate)
- Operations Management (Intermediate)
- Product and/or Service Knowledge (Intermediate)
Behavioural Competencies
- People Management and Empowerment (Intermediate)
- Judgment and decision making (Intermediate)
- Relationship Management and Networking (Intermediate)
Liberty Group Limited is an equal opportunity, affirmative action employer. In compliance with the Employment Equity Act 55 of 1998 and the group's Transformation Strategy, preference will be given to suitable candidates from designated groups whose appointments will contribute towards the achievement of equitable demographic representation of our workforce profile and add to the diversity of the organisation.
The Company’s approved Employment Equity Plan and Targets will be considered as part of the recruitment process. As an Equal Opportunities employer, we actively encourage and welcome people with various disabilities to apply.
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Operations Manager, Relationship Manager, Risk Management, Manager, Operations, Customer Service, Finance, Management