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Manager: Property

Date: 09-Jan-2021

Location: Johannesburg GAU ZA, ZA

Company: Liberty Group Limited

Purpose

To plan, manage and monitor the implementation of facilities and operations activities and processes in order to deliver on approved operational plans in an effective and efficient manner.

Minimum Experience

3 - 5 years experience in a similar environment, of which 1 - 2 years at junior management level

Minimum Qualifications

Bachelor`s Degrees and Advanced Diplomas [NQF Level 07] in Office Administration

Additional Minimum Qualifications

Outputs

Process

  • Ensure effective operations management service delivery, ensuring compliance with identified service practices, principles and processes.
  • Manage to ensure that maintenance related activities of grounds and buildings are executed; ensuring the upkeep of structures and facilities.
  • Coordinate the provision of expertise and functional knowledge in support of ad hoc maintenance and facilities upgrade related projects.
  • Accountable for maintaining quality, service and outputs related to a work area, ensuring compliance with set policy, procedures and standards.
  • Proactively identify operational problems, determine cause and effect, select and implement the best solution to solve problems based on previous experience and understanding of the context.
  • Plan for and organise multiple work activities for team execution by assigning priorities against the set framework in light of the specific situational context.

Customer

  • Manage client query processes and ensure that they are tracked and can be resolved in accordance with operational goals and standards.
  • Maintain and build relationships for purposes of expectation management, knowledge sharing and integration.
  • Ensure customer satisfaction with regard to the quality of operational support provided by a team being managed.
  • Manages to ensure service excellence in support of Treating the Customer Fairly (TCF) principles to build positive relationships and creates opportunities for exceptional service delivery.

Finance

  • Identify solutions to enhance cost effectiveness and increase operational efficiency.
  • Compile a budget aligned to the operational or area specific delivery of plans; monitor and report on variances and make sure that planned objectives are reported, escalating any deviations.

Learning and Growth

  • Manage teams within the context of defined processes, set required performance parameters and act as technical coach where required.
  • Schedule, allocate and effectively manage human resources within own area of responsibility in line with specified and specific constraints or parameters.

Governance

  • Create awareness to ensure the effective implementation of changes in policy, laws, regulations and associated industry practices.
  • Implement and utilise risk, governance and compliance policies and processes effectively, to identify and manage risk exposure.

Competencies

Liberty Values

    Technical Competencies

    • Facilities management (Intermediate)
    • Risk Awareness (Intermediate)
    • Conflict Resolution (Intermediate)
    • Efficiency improvement (Intermediate)
    • Functional Policies and Procedures (Intermediate)
    • Administration (Proficient)
    • Operations Management (Proficient)
    • Budgeting and Expenditure Control (Intermediate)

    Behavioural Competencies

    • People Management and Empowerment (Intermediate)
    • Interpersonal Effectiveness (Intermediate)
    • Problem Solving and Analysis (Intermediate)
    • Strategic Insight and Capability (Intermediate)
    • Teamwork and Cooperation (Intermediate)
    • Judgment and decision making (Intermediate)
    • Communicating with Impact (Intermediate)
    • Relationship Management and Networking (Intermediate)
    • Customer Orientation (Intermediate)


    Job Segment: Manager, Relationship Manager, Management, Customer Service