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Senior Specialist: IT Change and Release

Date: 10-May-2022

Location: Johannesburg GAU ZA, GT, ZA

Company: Liberty Group Limited

At Liberty, we employ more than 6 000 people across 7 businesses in 18 African countries. Every day, our employees grow their knowledge by working with diverse groups of people who specialise in a wide range of skills across insurance, asset management, investment and health products. We continually seek to engage, develop, recognise and reward the people who make our business great.

Purpose

To provide specialist advice & support in the development & implementation of change and release activities, enabling the tailoring and adaptation of computer systems that meet business needs.

Minimum Experience

3 - 5 years experience in a similar environment, of which 1 -2 years at a junior specialist level

Additional Minimum Experience

  • At least 5 years of experience in a similar role in a financial services or investment company
  • Experience of managing concurrent delivery of change to multiple environments
  • Experience of IT Service Management tools (e.g., Remedy, ServiceNow, JIRA Service Desk)
  • Experience of Version Control Tools (e.g., SourceTree, Git)
  • Experience of Automation of Software Build and Deployment
  • Experience in a Financial Adviser firm or Investment Platform business.
  • Experience in delivering exceptional customer service.
  • Experience in solving complex problems for customers (internal or external).
  • Experience in building successful relationships and working collaboratively across departmental teams.
  • Experience at working in a Knowledge Required: fast-paced environment.

Minimum Qualifications

Bachelor`s Degrees and Advanced Diplomas [NQF Level 07] in Information Technology and Computer Sciences

Additional Minimum Qualifications

  • Project Management or Scrum master qualifications
  • Relevant Commerce degree in Finance, Economics, Statistics, Investment Management or Business Management.
  • ITIL/COBIT certification

Key Responsibilities

  • Lead role to provide environment release and change management to ensure thorough and consistent processes across Production and Non-Production environments, liaising with external vendors as well as test teams, development groups and IT OPS team and business users.
  • Ownership of the delivery channels for programme and production with excellent attention to detail.
  • Deployment tracking of multiple vendor software components to provide clear visibility of which state each environment is in.
  • Maintain deployment schedule to feed into programme project work and define testing capabilities with the Test teams.
  • Create clear and engaging business communication regarding the code released, risk/impact to business, including downtime and new functionality.
  • Responsible for ensuring that Platform change is deployed consistently and accurately, underpinning the Platform Testing function by ensuring Platform Environment availability and integrity.

 

Additional Key Responsibilities

  • Coordinate with suppliers, IT Ops, Configuration and Change Management to ensure change detail is complete and recorded against each environment
  • Use of Jira and Confluence toolset to track and report on change records and processes
  • Distribute the change and release schedules and pipelines within agreed timeframes
  • Regular and accurate exception reporting on critical, failed, and unauthorized changes
  • Ensure that Change and Release Management policies are adhered to and report noncompliance
  • Ensure processes, procedures, and runbooks for Release and Change Management activities are correct and up to date

Outputs

  • A deep understanding of investment and life products (to subject matter expert level) in order to talk about investments confidently.
  • An understanding of financial services regulation as it relates to investment platform providers.
  • An in depth understanding of the trading and payment cycle of a Platform business.
  • An in depth understanding of providing solutions and experiences which delights financial advisers.
  • A clear understanding of how an adviser’s business works.
  • A clear understanding of the competitive landscape for our platform.

 

Additional Outputs

  • A strong understanding of change management processes.
  • Ability to work systematically with exceptional attention to detail.
  • Great communication skills both written and verbal
  • A working understanding of Application Infrastructure and Integration concepts
  • Exposure to Agile and DevOps practice

Process

  • Identify, analyse and understand business requirements in order to support the development and improvement of organisational IT systems.
  • Comprehensively test solution to ensure delivery according to identified requirements and document changes for recording and governance purposes.
  • Identify, diagnose and recommend improvements and provide specialist advice and support; ensuring that solutions are appropriate and effective.
  • Advise on and ensure the effective installation, layout and maintenance of network components in an area of technical specialisation.
  • Implement changes and manage space within the physical work environment to ensure that it is optimally utilised and complies with set standards.
  • Accountable for the improvement of quality, service and work outputs, continuously recommending improvements.
  • Plan for the organisation of work outputs and process improvement activities in light of a specific situational context related to the area of specialisation.
  • Proactively identify area of specialisation related problems, determine cause and effect and recommend the best option to implement corrective action based on previous experience.

Customer

  • Provide sound consulting services and recommendations based on customer and client needs, current information and trends analyses.
  • Provide specialist expertise and advice to internal/external customers, that builds strong relationships and creates a favourable impression aligned to Treating the Customer Fairly (TCF) principles.

Finance

  • Adhere to financial controls, governance and compliance policies and processes throughout an area of specialisation, contributing to cost efficiency.

Learning and Growth

  • Continuously develop own expertise in terms of industry and subject matter development and application thereof in an area of specialisation.
  • Contribute positively to human capability improvement, related to knowledge optimisation and associated with area of specialisation.

Governance

  • Create awareness to ensure the effective implementation of changes in policy, laws, regulations and associated industry practices.
  • Comply to risk and governance policies, implement and provide subject matter input to the development of related processes, applicable to the area of specialisation.

Liberty Values

  • Act with humanity
  • Do what matters
  • Imagine it's possible

Technical Competencies

  • IT Systems (Proficient)
  • Knowledge of IT Governance and Business (Proficient)
  • IT Knowledge (Proficient)
  • Research and Information Gathering (Intermediate)
  • Efficiency improvement (Intermediate)

Behavioural Competencies

  • Professional/Technical learning (Intermediate)
  • Problem Solving and Analysis (Intermediate)
  • Relationship Management and Networking (Intermediate)

Additional Competencies

  • Excellent verbal and written communication skills
  • Multilingual (Advantageous)

Liberty Group Limited is an equal opportunity, affirmative action employer. In compliance with the Employment Equity Act 55 of 1998 and the group's Transformation Strategy, preference will be given to suitable candidates from designated groups whose appointments will contribute towards the achievement of equitable demographic representation of our workforce profile and add to the diversity of the organisation.

 

Vaccination Policy & Hybrid Working Model 

We are evolving the way we work and will be launching a Hybrid working model, in line with this Liberty has implemented a Mandatory vaccination policy which is applicable to all employees, this is to further strengthen our commitment to the safety of all employees. Right of refusal to be vaccinated against COVID-19, either on constitutional and/or medical grounds, is taken into consideration and will be dealt with through an objection process. More information about our Hybrid working model and Mandatory vaccination policy will be discussed during the recruitment process for this position. 


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