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Specialist: MIS (Zendesk)

Date: 14-Jan-2022

Location: Johannesburg GAU ZA, GT, ZA

Company: Liberty Group Limited

At Liberty, we employ more than 6 000 people across 7 businesses in 18 African countries. Every day, our employees grow their knowledge by working with diverse groups of people who specialise in a wide range of skills across insurance, asset management, investment and health products. We continually seek to engage, develop, recognise and reward the people who make our business great.

Purpose

To provide specialist advice and support in the generation and provision of reliable business intelligence to support key deliverables and informed decision making for the INN8 Platform and Investment Business through the execution of predefined objectives as per agreed Standard Operating Procedures (SOPs).

Minimum Experience

2 - 3 years experience in a similar environment

Minimum Qualifications

Bachelor`s Degrees and Advanced Diplomas [NQF Level 07] in Information Technology and Computer Sciences

Process

  • Apply relevant research methodologies, tools and techniques to effectively and purposefully gather information.
  • Understand and apply existing best practice frameworks to assist in the implementation of identified subject matter processes and standards.
  • Engage with stakeholders to gather requirements and to analyse needs in terms of reporting requirements and advise on possible MIS outcomes.
  • Provide specialist advice and support in area of accountability to ensure that identified solutions and recommendations are appropriate and effective.
  • Comprehensively test solution to ensure delivery according to identified requirements and document changes for recording and governance purposes.
  • Effectively extract, consolidate and analyse data to enable the optimal interrogation thereof in order to provide reliable management information.
  • Analyse data and provide monthly reports that reflect insight into tendencies and patterns.
  • Accountable for the execution of specialised work including the improvement of quality, standards and outputs within defined work routines and operating procedures.
  • Proactively solves problems, determines root-cause and applies solutions in line with guidelines and providing the necessary information to solve problems related to area of specialisation.
  • Plan for own task execution and advises on improvements related to area of specialisation.

Customer

  • Ensure own understanding and adherence to customer service delivery and Treating the Customer Fairly (TCF) principles to provide specialist support and guidance.

Finance

  • Adhere to specified standards, policies and procedures to prevent potential losses/wastage related to the area of specialisation.

Learning and Growth

  • Interact proactively with others for the purpose of continuous knowledge sharing; and integration of own new knowledge.
  • Contribute positively to own area-specific knowledge improvement associated with area of specialisation.

Governance

  • Comply to set governance and compliance procedures and processes related to an area of work and continuously identify, rectify and escalate risks where necessary.

Technical Competencies

  • IT Knowledge (Intermediate)
  • Data Analysis (Intermediate)
  • Business IT Systems (Intermediate)
  • Information management (Intermediate)
  • Research and Information Gathering (Basic)
  • Reporting and Interpretation (Basic)
  • Customer Advice (Technical) (Basic)

Behavioural Competencies

  • Stakeholder Engagement and Management (Basic)
  • Professional/Technical learning (Basic)
  • Analytical Thinking (Proficient)
  • Organisation and Attention to Detail (Basic)
  • Interpersonal Effectiveness (Basic)
  • Problem Solving and Analysis (Basic)
  • Teamwork and Cooperation (Basic)
  • Communicating with Impact (Basic)
  • Relationship Management and Networking (Basic)
  • Customer Orientation (Basic)

Liberty Group Limited is an equal opportunity, affirmative action employer. In compliance with the Employment Equity Act 55 of 1998 and the group's Transformation Strategy, preference will be given to suitable candidates from designated groups whose appointments will contribute towards the achievement of equitable demographic representation of our workforce profile and add to the diversity of the organisation.


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