Call Centre Sales Agent | Johannesburg

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Date: 6 Apr 2024

Location: GT, ZA

Company: Liberty Group Limited

Purpose

To contact prospective customers to sell products and achieve set targets in compliance with set quality standards through the execution of predefined objectives as per agreed standard operating procedures (SOPs).

Minimum Experience

1 - 2 years experience in a similar environment

Minimum Qualifications

Further Education and Training Certificate (FETC) [Level TBA: Pre-2009 was L4] in Office Administration or Finance Economics and Accounting

Process

  • Accountable for own work delivery in line with quality standards, defined work routines and procedures.

Customer

  • Conduct outbound call centre calls in a professional manner, ensuring an excellent and accurate client service enhancing org reputation.
  • Ensure own understanding and adherence to customer service delivery and Treating the Customer Fairly (TCF) principles to provide specialist support and guidance.
  • Execute sales transactions as an end-to-end process calling on new clients, building relationships with them, and selling the Institutional Product range across the board and ultimately retaining these clients.
  • Executes activities to ensure customer service delivery that meets or exceeds customer expectations aligned to Treating the Customer Fairly (TCF) principles.
  • Resolve client queries and escalate problematic queries to the correct level to ensure prompt and effective resolution.

Finance

  • Achieves monthly sales targets and production requirements by ensuring that customer leads and prospective customers translate into professional needs based sales revenue.
  • Adhere to specified standards, policies and procedures to prevent potential losses/wastage.

Learning and Growth

  • Continuously develop own expertise in terms of industry and subject matter development and application thereof in an area of specialisation.

Governance

  • Comply to governance, compliance, integrity and ethics processes and procedures in area of specialisation and continuously identify and escalate risks.

Technical Competencies

  • Sales life cycle management (Basic)
  • Legal Compliance (Sales) (Basic)
  • Insurance products and services (Basic)


Job Segment: Call Center, Agent, Customer Service, Insurance, Sales