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Manager: Key Accounts 18 Months Contract

Date: 22-Jul-2022

Location: GT, ZA

Company: Liberty Group Limited

At Liberty, we employ more than 6 000 people across 7 businesses in 18 African countries. Every day, our employees grow their knowledge by working with diverse groups of people who specialise in a wide range of skills across insurance, asset management, investment and health products. We continually seek to engage, develop, recognise and reward the people who make our business great.

Purpose

This role creates the opportunity for the successful candidate to provide specialist advice and support to high-end clients, whilst working collaboratively within their team and across other teams in the business to deliver exceptional customer experiences.

Minimum Experience

2 - 3 years experience in a similar environment

Minimum Qualifications

Bachelor`s Degrees and Advanced Diplomas [NQF Level 07] in Finance Economics and Accounting

Key Responsibilities

  • Effectively build and manage relationships with customers and stakeholders by means of inbound calls and emails
  • Research best practices and recommend improvements to current organisational service delivery processes.
  • Gather information and analyse for diagnostic purposes to provide input that will assist in area specific maintenance of quality and service standards.
  • Build a strong appreciation of customer needs, ensure understanding and make recommendations to improve customer interaction and overall satisfaction.
  • Accountable for the improvement of quality, service and work outputs, continuously recommending improvements.
  • Plan for the organisation of work outputs and process improvement activities in light of a specific situational context related to the area of specialisation.
  • Proactively identify area of specialisation related problems, determine cause and effect and recommend the best option to implement corrective action based on previous experience.
  • Identify improvement needs relating to client service and develop procedural guides to improve effectiveness of associated services.
  • Provide sound consulting services and recommendations based on customer and client needs, current information and trends analyses.
  • Advise on and ensure the delivery of service level agreements made with internal and external stakeholders that meet or exceed client expectations.
  • Build and maintain stakeholder relationships for the purposes of expectation management, knowledge sharing and integration.
  • Provide specialist expertise and advice to internal/external customers, that builds strong relationships and creates a favourable impression aligned to Treating the Customer Fairly (TCF) principles.
  • Contribute positively to human capability improvement, related to knowledge optimisation and associated with area of specialisation.

Competencies

  • Query resolution
  • Client Liaison
  • Sales life cycle management
  • Research and Information Gathering
  • Reporting and Interpretation
  • Product and/or Service Knowledge
  • Client Advice/Guidance 
  • Client Relationship Management
  • Trust and Integrity
  • Persuading and Influencing
  • Interpersonal Effectiveness
  • Problem Solving and Analysis
  • Relationship Management and Networking
  • Driving for Excellence

Liberty Group Limited is an equal opportunity, affirmative action employer. In compliance with the Employment Equity Act 55 of 1998 and the group's Transformation Strategy, preference will be given to suitable candidates from designated groups whose appointments will contribute towards the achievement of equitable demographic representation of our workforce profile and add to the diversity of the organisation.

 

Vaccination Policy & Hybrid Working Model 

We are evolving the way we work and will be launching a Hybrid working model, in line with this Liberty has implemented a Mandatory vaccination policy which is applicable to all employees, this is to further strengthen our commitment to the safety of all employees. Right of refusal to be vaccinated against COVID-19, either on constitutional and/or medical grounds, is taken into consideration and will be dealt with through an objection process. More information about our Hybrid working model and Mandatory vaccination policy will be discussed during the recruitment process for this position. 


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